BANGKOK, THAILAND – The war in the Middle East has sent fuel prices soaring, prompting mass flight cancellations and forcing the government to impose new passenger protection rules.
7-Day Rule! What Now Applies to Your Flight
Thailand’s Civil Aviation Authority, together with the Consumer Protection Office, issued new protection rules on Wednesday. If an airline cancels an international flight, it must notify passengers at least seven days in advance.
For domestic flights, a three-day notice period applies. Force majeure is the only exception.
“The energy crisis is forcing airlines to make drastic schedule changes. Still, they must pay.”
said Phiphat Ratchakitprakarn, Minister of Transport.
How Fast You Get Your Money Back
Passengers who no longer wish to travel are entitled to a full ticket refund. Authorities set strict deadlines: 14 days for cash payments, up to 45 days for credit card payments.
For bookings via online portals, the maximum waiting period is 60 days. If a stranded traveler instead chooses a travel voucher, mileage credit, or similar, the airline must pay within seven days after all documents are submitted.
Alternative Flights or Hotel Costs? What You Are Entitled To
Passengers who still need to reach their destination can demand a replacement flight. The airline must arrange another aircraft as quickly as possible – even from a competitor if necessary. The new departure can be on the same day or later at the passenger’s request.
If consequential damages arise, such as hotel stays or additional travel costs, the airline is liable. If both parties cannot agree, affected individuals may take the matter to court or contact the Consumer Protection Office.
Chaos from the Middle East Crisis – Airlines Must Improve
The authority ordered airlines to improve their complaint channels. On Tuesday, the aviation regulator will discuss implementation with airline executives. Minister Phiphat emphasized,
“The global fuel prices are hitting the industry hard.”
Flight schedules are constantly being optimized to balance costs and passenger numbers. But those who sell tickets must adhere to compensation rules.
“That’s no free pass for arbitrary action.”
said the minister.
Dream Vacation Blown? What You Need to Know Now
The new rules show that in times of crisis, the ordinary person must not be left behind. Those who have saved for months for their dream trip suddenly face nothing after a flight cancellation.
The measures aim to protect passengers during the ongoing fuel crisis and ensure airlines honor their obligations.