CHIANG MAI, THAILAND – A customer reported finding a cockroach in his soup at a Japanese hotpot restaurant. Staff apologised and offered a measly 10 percent discount.
The diner shared his story on Facebook in a Chiang Mai community group. He said he found the insect floating in the broth after he had already started eating.
Diner wants accountability, not a discount
The customer said he informed a staff member right away. A worker came over, apologised, and offered a 10 percent reduction on the bill.
But the customer pushed back. He said it was not about the money – it was about responsibility and clear communication from management.
Previous incident sets a different standard
The customer compared this case to a past experience at another restaurant. In that incident, he found a foreign object in his food and the establishment refunded the entire bill.
That full refund set an expectation. The 10 percent discount felt like an insult.
Online debate erupts over restaurant hygiene
The Facebook post triggered a fierce discussion about cleanliness in restaurants. Many users criticised the cheap offer and demanded better hygiene standards.
Some people tried to identify the restaurant. But the original poster refused to name the place or give its exact location.
Restaurant stays silent as controversy grows
The restaurant has not issued any public statement. The identity of the customer also remains unknown.
No independent source has confirmed the cockroach claim. But the story continues to spread online and fuel the hygiene debate.