Bangkok, Thailand – A comprehensive investigation has been ordered by a minister in the Prime Minister’s Office following an incident in Asok where a 52-year-old Japanese tourist was thrown from a car and physically attacked by a driver from an app-based ride service. The Office of the Consumer Protection Board (OCPB) is demanding accountability from the platform and pledging cooperation with the police and transport authorities, citing risks to tourist safety and the nation’s image.
How the attack unfolded
According to information published on the Facebook page “Jae Moy v+”, the driver ejected the 52-year-old tourist in the middle of Asok because the trip was purportedly not profitable. The driver then proceeded to physically assault the tourist, resulting in injuries.
The app provider involved was not named in the report, being described only as a well-known app.
Minister orders immediate intervention
Minister Supamas Isarabhakdi urged the OCPB to urgently assist the victim and to press the platform for accountability and compensation.
I cannot allow irresponsible service providers to exploit and mistreat consumers. The platform must be responsible for the safety and damages incurred by passengers, not just banning the driver from the system and considering the matter closed.
said Supamas Isarabhakdi, Minister in the Prime Minister’s Office.
App provider summoned for June 5
The OCPB has summoned the provider in question for a hearing on June 5, 2026, at 10:00 AM. The purpose is to investigate the driver screening mechanisms and potential sanctions.
Additionally, approximately 13 other operators are invited to a meeting on June 12, 2026, to develop joint supervisory standards.
Authorities collaborate across borders
Supamas instructed the OCPB to work closely with the Royal Thai Police, the Department of Land Transport, and the Electronic Transactions Development Agency (ETDA). This collaboration aims to expedite the criminal prosecution of the absconding driver and to review the platform’s system checks.
The measures include searching for the driver, verifying vehicle and driver licenses, and scrutinizing the platform’s digital verification processes.
Consumer rights as legal basis
The OCPB is referencing the Consumer Protection Act B.E. 2522 (1979), specifically sections 3 and 4. These sections stipulate that consumers, including tourists, are entitled to safety during services.
The law states that once a trip is agreed upon and paid for, the passenger must be brought to their destination safely. Ejection en route and physical attacks justify a claim for compensation.
Support for the victim and deadline for results
OCPB officials visited the injured tourist, offering legal advice and arranging support, while the government emphasized the importance of safety for visitors.
The OCPB has been directed to report the findings of the investigations and the measures taken within 30 days.