PHUKET, THAILAND – The government has ordered an investigation into reports of overcrowding and alleged payments at Phuket Airport’s passport control, while the airport prepares to launch automated departure gates on June 13 to alleviate traveler wait times.
Government Orders Fact-Finding Mission
On June 3, Ploythale Laksameesangchan, deputy spokesperson for the Prime Minister’s Office, stated that the government is investigating social media reports concerning congestion and alleged fees at immigration. The administration aims to identify the causes and expedite rapid solutions, particularly for peak travel periods. The government emphasized there is no policy allowing extra charges for preferential treatment. The investigation will determine if any regulations have been breached.
Automated Control Starts June 13
Phuket Airport is scheduled to officially launch its automated passport control system for departing passengers on June 13. This new system is intended to increase the speed of passport checks and reduce waiting times for travelers. The stated goal is to align the immigration service’s efficiency with international standards to ensure a smoother process during high passenger volumes.
Immigration Authority Prepares Technology
The immigration authority at Phuket Airport is reportedly preparing the implementation and deployment of the automated gates for departing travelers, according to government statements. Officials are advancing these measures to accelerate passenger processing. This initiative is designed to better manage the growth in passenger and tourist numbers transiting through the airport, official information indicates.
Triggered by Social Media Reports
Reports circulating on social networks detailed high passenger volumes at immigration and alleged requests for payments to expedite processing. These accounts prompted the official response. The government has cited these reports as the reason for initiating the investigation and fast-tracking the introduction of technological improvements.
Comfort, Speed, and Security in Focus
Airport and authorities are highlighting that, alongside speed, passenger comfort and security are priorities, aiming for a positive travel experience. The guiding concept mentioned is “ปลอดภัยคือมาตรฐาน บริการคือหัวใจ” (Safety is the standard, service is the heart). Official bodies stress that immigration control services adhere to the procedures and standards of the responsible authorities, with no additional fees foreseen.
What Travelers Should Know Now
The automated system is for departing passengers and aims to reduce processing times, with an official launch set for June 13. Travelers can anticipate shorter wait times once the gates become operational. Residents are invited to share their opinions in the comments. Source: Thairath.