SCB Bank’s Bold Move to Enhance Digital Security
A sweeping change is on the horizon for foreign customers of the Siam Commercial Bank (SCB) as of September 20, 2025. The much-loved SCB EASY app, pivotal for online banking, will incorporate facial recognition to verify user identity—a strategic response to escalating demands for digital security. This advancement aims to protect customers from fraud and unauthorized access. Notably, other institutions like Bangkok Bank have adopted similar systems earlier, albeit with notable issues.
High-Value Transactions Demand Face Checks
SCB’s introduction of facial recognition isn’t blanket across all transactions. Instead, it targets those considered highly sensitive. Transfers of 50,000 Baht or more, irrespective of whether they are to fellow SCB users or other banks, will require prior facial authentication. Similarly, if the total daily transfers hit 200,000 Baht, the system automatically activates this additional security measure, securing substantial amounts.
The security enhancements extend beyond transfers. Adjusting transfer limits, installing the app on new devices, and resetting passwords or PINs will all prompt a face check. Even unlocking accounts and app access demands successful facial verification. Through this, SCB ensures that such sensitive functions remain safe from potential misuse.
Verification Essentials: A Guide for Foreign Clients
Foreign customers with pre-registered facial photos can enjoy seamless security from the start date. Others will have the opportunity to record their images at any SCB branch from September 23, 2025. This step is crucial for maintaining swift and secure transaction approvals, aligning with SCB’s fresh security strategy.
To register a facial photo, customers must present two documents: a passport or a non-Thai ID alongside their savings book (Passbook). SCB strongly advises clients to complete registration promptly. For any queries or concerns, SCB’s Call Center is available at 02-777-7777, offering assistance in German, English, and Thai. This modernization in security technology seeks to bolster trust and comfort in mobile banking experiences.