Double Compensation for Passengers
Thailand is raising the stakes for airline accountability. Starting 20 November 2025, domestic passengers delayed more than five hours will receive 1,200 baht (~€30) instead of the current 600 baht. Full flight cancellations will pay out 1,500 baht (~€37), up from 1,200 baht.
Passengers can claim refunds in cash, travel credits, or frequent flyer miles. Exceptions apply only to uncontrollable events where airlines have taken precautionary measures.
Improved Conditions During Ground Delays
The Civil Aviation Committee has also addressed long waits on the tarmac. Airlines must ensure adequate airflow, temperature control, and toilet access. Medical emergencies must be handled immediately. If departure is delayed more than three hours without a confirmed take-off time, passengers may leave the aircraft—unless it would compromise safety.
Safety First: Hand Luggage Rules
From April 2025, the Civil Aviation Authority of Thailand (CAAT) aligned domestic security with international standards. Liquids, gels, and sprays in hand luggage are limited to containers of 100 milliliters or less. Non-compliant items will be confiscated, improving aviation safety across the board.
A Step Toward Passenger-Friendly Travel
These reforms put pressure on airlines to improve punctuality and bring Thailand’s aviation standards in line with global best practices. For travelers, it’s a win: more reliable flights, better comfort during delays, and stricter safety for all.